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When I am using Voicemail to Email Feature on a Panasonic TVA50 Voicemail System, how long are the emails stored for?
The Panasonic KX-TVA Voicemail Systems have many features that come built into the voicemail. Of course, access to these features may be limited by the type of Panasonic Phone System you are using. Two features that are often used are Voicemail to Email and Record to Voicemail. Voicemail to email is built into the KX-TVA200 Voicemail System, and requires a KX-TVA594 LAN Card if being used on a KX-TVA50 Voicemail System. This feature will send an email to the user with a .wav file attachment containing a recording of the voicemail that was left for them. This feature allows a user to know when they have a voicemail while they are out of the office, as well as allowing a user to forward the voicemail to another person by simply emailing it to them.
The second feature that we mentioned is Record to Voicemail. This feature comes built into both Panasonic TVA Voicemail Systems at no additional fee. This is not meant for use by a company that would like to record all calls inbound and outbound, or all calls to a particular extension. If a customer would like that type of recording, it is recommended that the purchase a 3rd party software such as CommSoft RMS. The built in feature is mainly for people who want to record conversations on a case by case basis. These recording can take up a lot of room on a voicemail system, and particularly becomes a problem on the TVA50 Voicemail because it only comes with 4 hours of storage to start.
One thing in particular to note, on Panasonic KX-TVA Voicemail systems, all email messages are kept until the end of the day in a deleted message email box for each configured mailbox. At the end of the day, a maintenance utility program runs that will deletes these emails. After this happens, the space is returned for use by more messages. If you customers are concerned about the amount of storage time they have and saving messages, you would be better off initially selling them a KX-TVA524 expanded storage memory card for a TVA50 Voicemail system, or selling them a TVA200 Voicemail to start.
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