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1. Raise the handset on any telephone in the Panasonic Telephone
system.
2. Press the "INTERCOM" button and dial 165 .
3. When answered dial # 6 * 9 9 8 (POUND SIX NINE NINE EIGHT)
4. Enter the Administrators Password, followed by a #. (POUND) If required.
5. Dial 5 to "Modify Message"
6. Dial 4 to "Change The Custom Service Menu"
7. Enter the Custom Service Menu Number 1 to 100.
Most Panasonic Voice Mail systems will use Custom Service Menu 1 as the Day Menu and 2 as the Night Menu.
However, there are no hard and fast rules here.
When your system was initially set up, the programmer should have created several forms that show the call routing for all Custom Service Menus. If you do not have these forms call us and we can remotely access your system and create them for you.
The Panasonic Voice Mail system will actually play the Custom Service Menu to you.
At the end it will prompt you to either change the Custom Service Menu or accept it.
If you accept it, you will be returned to Step 6
If you change it, it ask you to record the new Custom Service Menu prompt.
If you are uncertain about the Custom Service Menu Administration, then please call our
office and schedule a technician to help/show you how to do it. Any errors will cause
your system to work significantly different than you expect.
Also, if you choose to re-record a Custom Service Menu prompt DO NOT CHANGE
the single digit numbers associated with any extension or department.
Correct Example:
Old Menu - "For Tom press 1. For Tony press 2. For Sales Press 3.
New Menu - "For Tom press 1, For Tony Parts Manager press 2. For Sales press 3.
Incorrect Example:
Old Menu - "For Tom press 1. For Tony press 2. For Sales Press 3.
New Menu- "For Tony press 1, For Tom press 2. For Sales press 3.
The Custom Service Menus are very carefully programmed to follow an exact routing plan
established when your system was set up. You may change the words associated with a
single digit to more clearly explain to a caller where the call will be transferred to.
However, you cannot change the actual destination of the call unless the Custom Service
Menu is re-programmed by a technician.
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1. Raise the handset on any telephone in the Panasonic Telephone system.
2. Press the "INTERCOM" button and dial 165.
3. When answered by the Auto Attendant, dial # 6 * 9 9 8.
(Pound Six Star Nine Nine Eight)
4. Enter the Administrator Password. Followed by a #. (Pound) If required.
5. Dial 5 to "Modify Message"
6. Dial 1 to "To Change The Company Greeting"
7. Enter the Company Greeting Number from 1 to 32.
If you are not sure of which Company Greeting Number to change, then start with 1.
The Panasonic Voice Mail system will actually play the greeting to you.
Then you can determine if it is the correct one you want to change.
If it isn't, you can dial 2 and move on to next greeting and so on.
If you select a greeting number where there is no greeting recorded,
the Panasonic Voice Mail system will prompt you to record one at that time.
You may dial *1 (STAR ONE) to skip recording and return to Step 7.
8. When you have found the Company Greeting you want to re-record
follow the system prompts to record and save your new greeting.
Special Note:
You can change the Company Greetings remotely from anywhere.
1. Call the main number of your business.
2. When answered go to Step 3 and follow the same procedures.
3. When completed....Hang up....
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Reset Panasonic Voice Mail Box Password From Inside The Building
1. Raise the handset on your Panasonic Telephone System, press the "Intercom" button and dial 165.
2. When answered by the Panasonic Auto Attendant dial # 6. (Pound Six)
3. When asked for your mail box number dial *999 (Star Nine Nine Nine)
4. Enter the Administrators Password. If required.
5. Dial 6 for "Other Features"
6. Dial 1 to "Set Up Mailbox"
7. Dial 3 to "Reset Mailbox Password"
8. Follow Panasonic Voice Mail system prompts to reset the mailbox password
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Reset Mail Box Password From Outside The Building
1. Call the main telephone number of your business.
2. When answered by the Panasonic Auto Attendant dial # 6. (Pound Six)
3. When asked for your mail box number dial *999 (Star Nine Nine Nine)
4. Enter the Administrators Password. If required.
5. Dial 6 for "Other Features"
6. Dial 1 to "Set Up Mailbox"
7. Dial 3 to "Reset Mailbox Password"
8. Follow Panasonic Voice Mail system prompts to reset the mailbox password
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1. If your "Message" light is on.
A. Press the "Intercom" button, then "Message" button on your Panasonic Telephone.
B. The Panasonic Voice Mail System will ask you for your password.
C. Enter your password followed by a #. (Pound)
D. Follow Panasonic system prompts to retrieve and save your messages.
2. If your "Message" light is NOT on.
A. Press the "Intercom" button, then dial 165 on your Panasonic Telephone.
B. The Panasonic Voice Mail will ask you for your password.
C. Enter your password followed by a #. (Pound)
D. Follow Panasonic system prompts to retrieve and save your messages.
3. From outside the building.
A. Call the main telephone number of your business.
B. When answered by the Panasonic Auto Attendant, dial # 6. (Pound Six)
C. Panasonic System will say "Please enter your partys mail box number"
Dial * (Star) and YOUR MAIL BOX NUMBER.
B. The Panasonic Voice Mail will ask you for your password.
C. Enter your password followed by a #. (Pound)
D. Follow Panasonic system prompts to retrieve and save your messages.
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Raise the handset of any inside Panasonic telephone.
1. Press "Intercom" button and dial 165.
1A. When answered, dial # 6 * (Pound, Six, Star) and your guest mailbox number.
Hint: Pre-made Guest Mailboxes are from 201 to 219 on the KX-TD 816 and
201 to 232 on the KX-TD 1232
2. Dial 5 for "Mail Box Management"
3. Dial 1 to change "Personal greetings".
4. Press 1 to change the "No answer Greeting".
5. Follow Panasonic system prompts and record and save your "No answer Greeting"
6. Dial 2 to record your "Busy Greeting"
7. Follow Panasonic system prompts and record and save your "Busy Greeting"
8. Dial 3 to record your "After hours Greeting".
9. Follow Panasonic system prompts and record and save your "After Hours Greeting"
10. Dial * (Star)
11. Dial 2 to set your password and save it.
12. Dial 3 to record your name.
This is what callers will hear when they look up your name in the dial directory.
13. Follow Panasonic Voice Mail system prompts and record and save your name.
14. Hang up
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Raise the handset of your telephone.
1. Press "Intercom" button and dial 165 on your Panasonic telephone.
2. When answered, dial 5 for "Mail Box Management"
3. Dial 1 to change "Personal greetings".
4. Press 1 to change the "No answer Greeting".
5. Follow Panasonic system prompts and record and save your "No answer Greeting"
6. Dial 2 to record your "Busy Greeting"
7. Follow Panasonic system prompts and record and save your "Busy Greeting"
8. Dial 3 to record your "After hours Greeting".
9. Follow Panasonic system prompts and record and save your "After Hours Greeting"
10. Dial * (Star)
11. Dial 2 to set your password and save it.
12. Dial 3 to record your name.
This is what callers will hear when they look up your name in the dial directory.
13. Follow Panasonic Voice Mail system prompts and record and save your name.
14. Hang up
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No Answer Greeting:
Hello this is _______________. I am away from my desk at this time. Please leave a brief message with your name and telephone number and I will return your call as soon as possible. You may press Operator now to reach our receptionist, or press Star to return to the main menu.
Busy Greeting:
Hello this is _______________. I am on the phone at this time. Please leave a brief message with your name and telephone number and I will return your call as soon as possible. You may press Operator now to reach our receptionist or press Star to return to the main menu.
After Hours Greeting:
Hello this is _______________. Our office is closed at this time. Please leave a brief message with your name and telephone number and I will return your call as soon as possible. Or you may press Star to return to the main menu.
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