Up until now, Primos and Sparkys both recorded a
telephone conversation by recording the handset speaker signal only.
That signal was usually sufficient to record both sides of the telephone
conversation because there was sufficient side tone in the telephone set
or phone system to record the local caller. On some systems, however,
the side tone level is very low resulting in the recorded level of the
local caller being very low. Sparky + remedies this problem by adding a
second record path that records the handset microphone signal for the
local caller. This path has an adjustable record volume control so that
the local caller and remote caller can be recorded at the same level.
The volume control is located in the user interface under the device
control tab (see picture below), and is called Sparky + Gain. Note that
the gain control only appears for Sparky +. The default value for Sparky
+ gain is 0; and it can be adjusted anywhere between 0 and 255. It
should only be adjusted if the low side tone problem exists as described
above. Once set to a satisfactory level, there should be no need to
re-adjust it because the system will remember and recall the setting
every time the recorder interface is started.
Playback level to the remote caller has been
increased in hardware.
In version 2.07 of the USB recorder software, there
is also an adjustable playback level control in the upper right corner
of the GUI.
Our technicians are trained and certified. We can assist you with all of your technical support needs.
We can provide manuals and programming software as well as online training on system programming.
Please contact us to become certified and trained on Phone Systems.
Our technicians can help you with live technical support over the phone as well as logging into the system to help make necessary changes.
All of our Telephones systems and parts parts come with free technical support.
If you need assistance with programming a previously installed System, please call us for technical support packages
.
Please call 877-342-5832
Speak to a Technician Live Monday through Friday
8 am to 6 pm EST
Our technicians are trained and certified. We can assist you with all of your technical support needs.
