Panasonic

Panasonic KX TVA50 Voice Mail

It will connect and program to most Panasonic KSU’s. Starting with KXTA-624-4, the KXT 123211D and up to the KXTDA systems. The system comes with 2 ports and can be expanded to 4 for KXTA-624 and the KXTA-824 by using the Analog Expansion Board. It can be expanded to 6 ports for the KXTD and the KXTDA series by using the Digital Expansion Boards. Adding the Ethernet board will allow the system to forward messages through individual Email addresses. The Remote Access board will allow off site computers to administer the system.
 

• KX-TVA 502 Analog 2 Port Expansion Board (1 max)
• KX-TVA 503 Digital 2 Port Expansion Board (2 max)
• KX-TVA 524 4 Hour Memory Expansion Board (1 max)
• KX-TVA 594 Ethernet (Email) Interface Card (1max)
• KX-TVA 296 Remote Access Modem Board (1 max)

Key Features:

This products strength is found in its ability to process information


Automated Attendant

Allow callers to direct themselves without the need of an operator. Has 5 flexible schedules (Day, Night, Lunch, Break & Holiday) to maximize call handling and greetings. It can even operate in the overflow mode. It will answer for the normal operator whenever there is surge of incoming calls. Schedule can be automatic by time of day or manual by pressing a button.

Broadcast Messages

This allows a manager to send important messages to ALL employees. This is great for active organizations where employees are on the road often. It is great for all organizations that want to pass important information quickly. It also places the Broadcast Message ahead of all other messages when playback is done. This insures that the message will be heard.

Caller ID Routing

Calls that are answered by the Auto Attendant Up to 200 different telephone incoming numbers can be programmed to go to specific destinations. This will expedite callers to the best destination. If you call from your cell phone, it will send you to your mailbox automatically. If a regular customer calls, it will send the call to the correct salesperson. Calls that are identified by Caller ID as “Private” or “Out of Area” can also be directed to special locations.

Caller ID Screening

The Auto Attendant can announce the name of the caller when the call is transferred. Names must be recorded ahead of time. When you answer your phone it will say, “You have a call from” followed by the prerecorded name.

Auto Forwarding

Unplayed messages left in a mailbox for a specified amount of time are either copied or moved to another mailbox. This insures that a message is delivered and not left behind. It can be forwarded up to 9 times. Never loose another opportunity again. Send all of today’s unplayed messages to the managers’ mailbox tonight!

Busy Coverage Mode (Operator)

This is how the Auto Attendant will handle calls to the operator when that phone is busy. It can give the caller the choice to Hold or not. It can route the caller somewhere else. It can ring the operator even though the phone is busy.

Company Name

When a message is delivered to a cell phone and the wrong password is entered 3 times, the system will state the name of the company that tried to deliver the message. This is helpful when someone receives messages from multiple companies. They can call back to that company and get the password or have it reset.

Dial By Name

If a caller does not know your extension number they can use this feature to connect to you. They enter a few letters of your first or last name and the system will announce the different pre-recorded names available.

List of All Names

Callers can listen to all names and extensions in the system. If they don’t know how to spell someone’s name, this will help.

Extension Group

This is a common mailbox for a group. Anyone can pick up messages. It’s designed for the case where no one person is responsible to get the messages in a mailbox. In a business where they have a Sales Group or Tech Group or Admin Group this works well. Anyone in the particular group can retrieve messages and take action. There are 20 groups available.

Fax Management

The system will automatically send fax calls to the fax extension on your KSU. There are 2 automatic fax destinations available. Also, the Fax Manager will receive a message that a fax has been received. A caller may also manually direct the call to the fax extension or any personal computer fax extensions.

Hold

If an extension is busy, a caller can be given the option to hold instead of going directly to the mailbox. This gives callers an opportunity to wait a while and possibly speak. They listen to a special pre recorded message while holding in the Voice Mail during the wait. Not system Music On Hold.

Intercom Paging

This is a great feature for a business where someone does not sit at a desk during the day. Factories, body shops, and machine shops, anywhere people are on the move during the workday. The Automated Attendant will actually Page the person over the Loud Page System and tell them there is a call for them. That person goes to any phone and dials a pick up code to get the call.

Interview Service

This service will allow you to collect information on surveys or orders. The caller is given a series of questions and the responses are recorded. Example: “What is your name?”, “What part number are you ordering?” Only the responses are recorded in the Interview Mailbox. The information is listened to later and the order is processed.

Guest Mailbox

If someone is never in the office (route sales) and needs a mailbox, this is perfect for them. They are given an extension number that sends all calls to their mailbox. The voice mail system will then notify them by cell phone and deliver the message. If the Email option is added, the message is also sent by Email as a WAV attachment.

On Hold Announcement Menu

Callers that have chosen to hold will hear a special On Hold Announcement. It is different than the normal On Hold music played when the Hold button is pressed. This creates a special opportunity to deliver information to callers that have chosen to hold.

PIN Call Routing

This is a secure way to make information available to authorized people. Up to 200 PIN Numbers can be created. When a caller is directed to a special Custom Service Menu, they are required to enter the PIN number to gain access to the information. This is a means of controlling the delivery of information.

Auto Receipt

The system notifies you that your message has been listened to. This is helpful to verify the fact that a message was delivered and heard.

Automatic Log In

A subscriber can call into the voice mail system and be connected directly to their mailbox without entering the password. This is helpful for cell phone users by eliminating distraction and the need to dial extra digits.

Autoplay New Message

When a subscriber logs into the mailbox, it plays new messages first. There is no need to dial 1 to get them.

Call Back Number Entry

Allows the caller to leave their call back number in several different ways.

Caller ID Call Back

Allows a subscriber to call back a caller using the Caller ID information. This does not work from remote notification.

Beeper Notification

Callers can leave a number to be called back on. If a number is not left, then the Caller ID number is sent.

External Message Delivery Service

Allows a subscriber to send a message to outside parties and extensions in a single operation. 2 lists are available with up to 8 entries each. This is great for sales managers or team leaders to notify his or her group about new information. This message can be scheduled for delivery or sent immediately. Also, the receiver can reply to the message without knowing the mailbox number. Group Distribution List (System & Personal) A group list is created and given a number. Anyone connected to that number would be able to leave a common message that will be sent to each group members’ mailbox. This allows a caller from the outside to leave a message that will go to up to 40 different people.

Live Call Screening

Allows the subscriber to monitor messages as they are being recorded. The subscriber has the option to pick the call up or let it go into the mailbox. This feature helps you to screen your calls and only take the calls you want.

Personal Custom Service

While a caller is in a mailbox this feature gives them extra controls. They can direct themselves to another mailbox, telephone, auto attendant, operator or be transferred to an outside party. This is a very powerful feature for the subscriber in that it gives the caller options to direct the call.

Private Message

A message that is marked “Private” cannot be transferred to another mailbox in the system. This adds control to the distribution of information.

Message Recovery

Deleted messages can be recovered from a mailbox. They are placed in a special holding area. The message can be recovered up to the close business on the following day. If the message was not important before but it is now, this will save you.

Two Way Record

Allows subscriber to record their conversation into their mailbox. Use this to prove what was said.

Two Way Transfer

Allows subscriber to record their conversation into someone else’s mailbox. Use this to prove what was said.

Urgent Message

Messages marked “Urgent” are played before other messages when it is retrieved.

Email Message Delivery

This feature is great! When a message is left in a mailbox, it is sent to as many as 3 different email addresses as a WAV voice attachment.

• Think about it!
• Look at the advantages.

One Email with the message is sent to a cell phone email account.

You don’t have to drop what you are doing to answer the phone. Now there is no need to enter a password. You can listen to the message when you want to. It doesn’t use any cell minutes. You can forward the message via Email. The message delivery does not use any of your outside lines and keeps them open for customers to call.

One Email with the message is sent to a Hotmail account.

Now you can check the message from anywhere. Save the message in your computer. Forward the message to someone else. Attach it to a report you are working on. Keep it forever.

One Email is sent to the manager to make sure the messages are being followed up on.

The following features will only work on the following:
• KX-TD 816 & 1232 KSU’s
• KX-TDA 50, 100 & 200 KSU’s

DID Call Routing

Allows the system administrator to assign up to 200 DID numbers to go to specific locations. (telephones, mailboxes, mailbox group etc.). DID numbers are associated with digital trunks like T1 and PRI circuits. They are not available on analog telephone lines.

One Touch Two Way Transfer

Allows a user to record their conversation in another person’s mailbox with one touch.

Remote Call Forwarding Set

Allows users to remotely set the call forwarding condition and destination of their calls. Example:
• Change Ring No Answer Destination
• Change From Ring No Answer to Forward All Calls
• Cancel Call Forwarding

Timed Reminder Setting

A reminder message can be sent to a phone one time or once each day. When the call is answered a pre-recorded message will play when the call is answered. This can be used for a Lunch Greeting.

Incoming Call Distribution

OVERVIEW

An incoming call distribution group is a group of extensions, which is assigned an special extension number. This special extension number allows extensions in the group to answer calls directed to the group, as opposed to calls directed to just a single extension. The group and its member extensions can be programmed in a variety of ways to handle incoming calls as desired. If your business has different telephone numbers for Sales, Service and Accounting this will ring all the phones in a department when calls come in.

VIP Call

Incoming call distribution groups can be assigned a priority, allowing calls in higher-priority groups to be answered before calls in lower-priority groups. To use VIP Call mode, it must first be enabled for at least one group. Once it has been enabled, the priority of each group’s calls is determined by its group number and this priority affects which calls get directed to agents first. When an extension belongs to more than one group and it becomes idle, the next call it receives will be from the group with the highest priority of the groups it belongs to. This is useful when you have different types of calls coming into your business. Callers looking to purchase items from you are assigned a higher VIP position and the calls are routed first. Callers looking to return items are given a lower priority while the VIP calls are handled.

Log-in/Log-out

Members of an incoming call distribution group can join or leave groups manually. Group members can log-in at the beginning of a work shift when they are ready to answer calls, and log-out at the end of the day.

Wrap-up

While logged-in, group members can be allotted a specified amount of time after completing a call during which new calls will not be received by their extensions, allowing them to finish any necessary paperwork before being eligible to receive new calls. When Wrap-up time expires, new calls can be received at their extensions.

Supervisory Feature

The extension assigned as the supervisor of an incoming call distribution group can monitor and control each member’s status within the group using a 6-line display multi-line telephone.

Hands-free Answerback

A multi-line telephone user with a speakerphone or optional headset can talk to a caller without lifting the handset. If the user receives a call in Hands-free Answerback mode, a Handsfree conversation is established in the following method: Intercom Call Established immediately after a beep tone at the called extension and the caller hears a confirmation tone. CO Line Call Established after a specified number of rings, a called extension hears a beep tone

Call Monitor

Allows an extension user to listen to a busy extension user’s existing conversation. The usercan hear the conversation but will not be heard. If desired, the monitoring user can interrupt the call to establish a three-party conference call.

Whisper Page

An extension user can speak to a busy extension through the handset. This is a One Way voice connection. The caller cannot hear the existing conversation

Dial Tone Transfer

Allows an extension assigned as a manager change the Toll Restriction level of an extension for the purpose of making a single CO line call. The extension user first calls a manager, who then presses the Toll Restriction button, giving the extension user a dial tone from which the normally unauthorized call can be made.

Automatic Route Selection

Different telephone carriers charge different rates for calls placed to different areas. Your telephone system may use different telephone carriers to make calls to different areas in an effort to reduce costs. Automatic Route Selection is a feature, which automatically selects different carriers each time a CO line call is made.

Off-hook Monitor

A multi-line telephone user can let others listen to the user’s conversation through the Built-in speaker during a conversation using the handset

CO Line Call Limitation

If a call between an extension user and an outside party is established, the call duration can be restricted. Both parties will hear an seconds before the timer expires, at five-second timer expires, the line will be disconnected.

Privacy Release

By default, all conversations which take place on CO lines, extension lines and doorphone lines are protected from others interrupting the conversations. Privacy Release allows a multi-line telephone or portable station user to suspend Automatic Privacy for an existing CO line call in order to establish a three party call

Trunk Answer From Any Station

A ring tone is sent through an external pager (loudspeaker) when an incoming call is received. Any extension user can answer the call

Portable Station Handover

Extension Feature Clear

Extension users can clear the following features set on their own telephone all at once: This feature is also known as Station Program Clear.

• Absent Message
• BGM
• FWD*/DND
• Call Pickup Deny
• Call Waiting
• Data Line Security
• Executive Busy Override Deny
• Log-in/Log-out
• Message Waiting
• Paging Deny
• Paralleled Telephone
• Hot Line
• Timed Reminder

This is a very helpful trouble-shooting feature. Often times a feature is accidentally turned on and the telephone no longer works the desired way. Using this feature will return the phone to the factory default setting and usually clear the “Trouble Remote Extension Control by User

Extension users can remotely change the feature settings, such as Call Forwarding, and time service mode for their own extensions from inside or outside the telephone system using Direct Inward System Access. This feature can be used only on the extensions which, through Class of Service programming are allowed to be controlled remotely.

The following feature settings can be changed:

• FWD/Do Not Disturb
• Log-in/Log-out
• Absent Message
• Extension Lock
• Time Service—Changing the Time Mode

TIE Line Service

A privately leased telephone line can connect two telephone systems, and calls can be made between telephone systems using this "TIE line". TIE lines provide a cost-effective way to route calls and communications, and are often used to connect corporate offices located in different cities. When two or more telephone systems are connected by TIE lines, they can create a "private network" which is independent of the public network. Calls can be handled between extensions of the telephone systems without using the services of a telephone company, even though the telephone systems may be installed in different locations. TIE lines can also be used in conjunction with CO lines. This allows an outside caller to call one telephone system and be connected to an extension in a different telephone system. Routing calls this way can be very cost-effective. For example, an employee in Los Angeles can make a call to a customer in New York by routing the call through the telephone system in the company’s New York office. In such a case the call will be billed to the New York office as a local call. Tie lines are mainly used when there is a high volume of traffic between two or more offices. VOIP service can be used as a connecting method between offices

Voice over Internet Protocol Network

The Panasonic Hybrid-IP telephone system can be used on a private network which implements Voice over Internet Protocol. On this type of network, information is sent over the private network in IP packets, which allows voice as well as data to be sent to other devices in the private network. Each telephone system in the private network is connected via an IP-Gateway card to a local area network. A LAN can consist of telephone systems, computers, servers, routers, etc. Each LAN is connected to the private network by a router, which is used to direct voice and data to the routers of other telephone systems

Computer Telephony Integration

Computers can be connected to the telephone system to provide extension users with access to advanced features such as pop-up display of caller information, computer-based speed dialing, etc. These features are made available by running customized Computer Telephony Integration software, available from Panasonic as well as third-party software vendors.

CTI can be achieved in two ways:
• First Party Call Control
• Third Party Call Control

A PC is connected to a multi-line telephone, which supports an optional USB Module. Each PC acts independently; it is not necessarily connected to a server. The telephone system directs a call to the extension as normal, then depending on the software being used the PC can control the multi-line telephone or monitor the status of the extension.

Third Party Call Control

Each extension’s PC and a server form a LAN, and the server only—not each PC—is connected directly to the PBX’s USB port. When using Third Party Call Control, the server controls the "client" PCs. Depending on the software being used, the server can determine how calls are distributed to the extensions of the PBX and can also control what information is sent to the PCs when their extensions receive calls.

• First Party Control
• Third Party Control
• Your Computer Directly Controls Your Telephone
• Your Computer Talks to the Server and the Server Controls Your Phone

Extension Port Configuration:

• DPT Digital Proprietary Telephones
• APT Analog Proprietary Telephones
• SLT Single Line Telephones
• CS Cell Stations
• DSS Direct Station Selection Consoles
• VPS Voice Processing Systems

The devices, which can be connected to each type of port, are listed below

• DPT Port: DPT, CS, DSS Console, and Panasonic VPS, which supports DPT Integration
• APT Port: APT, DSS Console, and VPS, which supports DPT Integration
• SLT Port: SLT and VPS, which supports DTMF Integration
• Hybrid Port: APT, SLT, CS, DSS Console, and VPS
• Super Hybrid Port: DPT, APT, SLT, CS, DSS Console, and VPS

Tenant Service

Tenant service is a cost-effective method of providing telephone services to different offices or companies located in the same building, while using only one telephone system Tenant service is a cost-effective method of providing telephone services to different offices or companies located in the same building, while using only one telephone system

Tenant Configuration

Extensions are assigned to a tenant indirectly; they are assigned to extension groups, and these extension groups are assigned to tenants. An extension can belong to only one extension group and an extension group can belong to only one tenant, therefore an extension can belong to only one tenant. Got it?

Intercom Call Blocking

• Through Class of Service programming, it is possible to:
• Prevent extensions of one tenant from calling extensions of another tenant.
• Limit the CO line groups, which can be used by the extensions of each tenant.

External Call Block

• If multiple tenants are using the telephone system, the External Call Block feature should be
• programmed to control which extensions are allowed to access which CO line groups.
• This is popular in Executive Office Suites.

Operator Features

• This telephone system supports separate operators for both the telephone system and each tenant. Any extension or incoming call distribution group can be designated as an operator.
• This way when an extension dials 0 for the operator, they reach to correct one for their group.

Local Alarm Information

When the telephone system detects an error, the System Alarm button on the multi-line telephone of an extension which is allowed to use this feature lights red. Pressing the button will show the error number on the display. If multiple errors occur, the error number will be displayed in order of highest priority to lowest. The System Alarm button light turns off automatically after all error numbers have been displayed. This allows the system to check itself for proper operation and aids in locating system troubles.

Trunk Group—Local Access Priority

CO line groups can be assigned a priority for Idle Line Access. When making a CO line call by Idle Line Access, the telephone system will search CO line groups for an idle CO line according to a priority. You may want to use your free or inexpensive VOIP lines first and then the regular telephone lines second or third.