When an extension user attempts to call a busy extension, a call waiting tone will be sent to the called extension to indicate another call is coming in. The user can turn off this feature.Sometimes there are conditions when you are on the phone and don’t want to receive any more calls.

Extension users can forward their calls to preset destinations. There are 4 different ways to Call Forward your calls:

All Calls All calls are forwarded to another extension or Voice Mail.
Busy/No Answer All calls are forwarded to another extension or Voice Mail when the extension user's line is busy, or when the user does not answer within a pre-programmed time period.
Follow Me When an extension user fails to set this feature before leaving his or her desk, this feature can be set from the destination extension.
To Outside (CO) Line All calls are forwarded to an outside party.

A multi-line telephone user can put a call on hold. Only the user who put the call on hold can retrieve it. This allows the user to maintain control of the call even when they have placed it on hold. No more lost calls on hold. If you put the caller on hold on your phone, it will only flash at your phone and you are the only person that can pick it up again. The line you placed on Exclusive Hold will flash Green on your telephone only. This eliminates any chance of your call being mistakenly picked up elsewhere.

When a call containing Caller ID information is received by an extension, the information is shown on the telephone display, notifying the extension user of the caller's identity.
This information is also automatically logged in the Incoming Call Log of the extension, and can be viewed later or used to call that caller back.
There are 2 types of call log areas available in the telephone system.
One is the personal area, which stores logs of calls received by each extension when a call arrives at a their telephone.
The other is the common area, which stores a log of calls arriving at multiple phones.
Caller ID information can be logged by the following methods: Logged automatically when no one answers a call. Logged automatically if any extension user answers a call. Logged automatically when a caller leaves a voice message.

By using the Common Area log, all calls that are answered or unanswered by all phones are logged in one place. No need to run around to different phones to look up an incoming call. A button is assigned to any phone that needs to review the log of up to 300 calls. When you check the log in the morning you can see all the calls that came in after hours. This gives you a chance to call these numbers back and catch the business you almost lost.

An extension user can hold a call by placing it into a common parking zone of the telephone system. Any extension user can retrieve a parked call by dialing the Pick Up code. This feature is helpful when using single line telephones or cordless telephones. The page announcement delivers the information they need to pick up a call.

An extension user can answer a call ringing at a specific extension by entering the Directed Call Pickup feature number. If you leave your desk, this allows a co-worker to pickup any calls ringing on your telephone without having to run to your desk.

An extension user can prevent other extensions from picking up calls ringing at his or her own extension. If this feature is enabled, other users will hear a busy tone when trying to pick up calls.

If you leave your desk, this stops co-workers from answering your telephone and talking to the caller. Keeps your information private. The call will go into your Voice Mail Box if equipped.

An extension user can answer a call received by a pre-programmed Telephone Answering Machine extension. If you have an answering machine connected to an extension this will disconnect the Answering Machine and not allow the conversation to be recorded.

An extension user can speak alternately with 2 parties. Placing the current call on hold allows the user to speak with the other party.

An extension user can transfer a call to another extension.

The following features are available:
Call Transfer with Announcement is also known as Call Transfer—Screened
Call Transfer without Announcement is also known as Call Transfer—Unscreened.
This feature gives you flexibility in transferring a call.
Calls to the Mail Room are sent Unscreened since they will take the call no matter who is on the line. Calls sent to the General Manager are Screened to determine if the call is really for that extension or whether another department could handle the call better.

A multi-line telephone user can transfer an outside call to another outside party.
By using Centrex service from the local telephone company, a call can be transferred to someone outside the office such as a cell phone. After the multi-line telephone user has established the call they can hang up and the call will be transferred away from the Panasonic Telephone System.

Call Waiting

Call Waiting can alert a busy extension user to a new call.
The busy extension user can then answer the second call either by disconnecting the current call or placing it on hold.

• If Call Waiting is enabled, a call waiting tone will be sent to the user.
• When an outside line call or a Doorphone call is received
• When another extension executes the Busy Station Signaling feature

If disabled, a reorder tone will be sent to the extension that executed the BSS feature.

Data Line SecurityWhen an extension user activates Data Line Security, Call Waiting is turned off. This can block anyone from interfering with the Voice Mail system.

A proprietary telephone user can select a preferred call waiting tone through personal programming. For Doorphone calls, Tone 1 is used as a call waiting tone.

While a proprietary telephone user hears the call waiting tone supplied by the telephone company, the Caller ID information will flash on the display for a preprogrammed time period, if this feature is enabled for the outside line.
This feature is also known as Visual Caller ID

The telephone system can receive Caller ID information from calls received on outside lines.
This information can be shown on the displays of multiline telephones as well as single line telephones when receiving calls. Additionally, Caller ID information is logged in the Incoming Call Log of the extension that received the call, allowing the caller to view a record of incoming calls or make a call to a person in the call log later.

A Calling Party Control signal is an on-hook indication sent from an outside line when the other party hangs up. To maintain efficient utilization of outside lines, the telephone system monitors each line's status and when a CPC signal is detected on a line, the telephone system disconnects the line and alerts the extension with a reorder tone. If a call is placed on hold and the caller hangs up, the system detects it, releases the line and is now ready for another call to come through.

Each extension is assigned a class of service level for Day Night & Lunch.

This allows you to control who has certain privileges in the system and who doesn’t.

One person may access lines by pressing a button while another must enter a personal identification number before making a call. Also restricts long distance calls to the proper extension. Multi dimensional programming can be structured to create dynamic dialing plans.

During a 2-party conversation, an extension user can add a third party to the conversation, thereby establishing a 3-party conference call.

The multi-line telephone user who originated a conference with 2 outside parties can leave the conference and allow the other parties to continue the conversation. The user may return to the conference at any time, if he or she desires.

When an extension user is on a call and performs Call Transfer or tries to establish a conference call the outside line is automatically placed consultation hold. When the operation is completed or canceled, the consultation hold is released.
This will stop anyone else from entering the call and causing transfer lock out.

Once Data Line Security is set on an extension, communication between the extension and the other party is protected from signals such as Call Waiting, Hold Recall, and Executive Busy Override. Extensions that have devices such as modems, fax machines, or Voice Processing Systems connected to them may set this feature to maintain secure data transmission, by blocking tones or other interruptions during communication.

Directs incoming outside line calls to a pre-programmed destination based on the outside line carrying the call. Each outside line can have a different destination for each time service mode.
This is used to give certain extensions their own private line without appearing on the telephones.

Direct Inward System Access allows outside callers to be connected to their desired telephone system destinations without the use of the operator. Callers can listen to a DISA outgoing message instructing them as to which numbers to dial to be connected to the person or department they would like to speak with. DISA can also give telephone system users access to telephone system features, such as making outside line calls, when they are outside the office.

The DISA Out Going Message can guide callers and allow them to:

• Call an extension by dialing the extension number


• Call another outside party via the outside (CO) lines of the PBX.


• Access the desired extension simply by dialing a single-digit number

Direct Inward System Access is intended for system users that are outside the building. DISA is a lesser alternative to the KXTVA-50 Auto Attendant/Voice Mail System. While DISA can transfer callers and provide access to system features it has no Voice Mail ability.

Extension users can use this feature to prevent calls from ringing at their extension. The calling extension will hear a Do Not Disturb tone.

Extension users can call users who have set the Do Not Disturb feature, if the extension is allowed to override DND through system programming. This is normally for the receptionist. Based on the importance of an incoming call a decision can be made to override the Do Not Disturb condition.

A visitor can use a Doorphone to call pre-programmed in-house telephones. Extension users can call a Doorphone. Doorphones can also be used for the Room Monitor feature. This is a security feature. You can talk to the person from any telephone in the system before going to the door.

Using an extension telephone, an extension user can unlock a door or open a garage door for a visitor. Only extension users who are allowed to unlock the door for each time service mode
Day, Night & Lunch can unlock the door. By adding an optional device you can also see who is at the door.
There are 4 separate Doorphone talk and unlock zones.

Extension users can choose how their telephones receive Doorphone calls, by selecting to hear ringing, a chime, or both. An external doorbell/door chime must be connected to the phone systems optional Door Box Controller Card. They can recognize which Doorphone is ringing by selecting a different Doorphone chime pattern for each Doorphone.

An extension user can dial preprogrammed emergency numbers after seizing an outside line regardless of the restrictions imposed on the extension. This will include 911 as well as any special numbers that are pre-programmed. A common area telephone that normally is not allowed to make outside calls can dial numbers that are pre-programmed in an Allowed List. This is for an area where you need to have a telephone and be able to only dial certain numbers.

An extension user can interrupt an existing call to establish a 3-party conference call. A user that has been given the authority can override the privacy feature and join into a call. The authority can be limited to joining only internal intercom calls or extended to allow joining outside calls. The beep tone that is heard when a call is overridden can be turned on or off.

• This phone system supports various types of extension groups.
• Extensions can be grouped into 8 extension groups.
• Each extension group can have the following attribute set:
• Call Pickup, Group
• Paging—Group
• Idle Extension Hunting Group
• Direct Inward System Access Ring Group

• Extension Groups add control, multiple destinations and Call Flow to the telephone system. Page Groups send pages only to the area of concern. Why distract Accounting with a Page for the Warehouse? Idle Extension Group sends a call to the next person available without having to hang up and call again.

Remote Extension Lock

If the operator or manager locks an extension remotely, the extension's user cannot unlock it.
When a user locks an extension, the operator or manager extension can override the lock and unlock the extension.

The operator or manager can cancel this feature for all extensions simultaneously.

It is possible to upgrade the telephone systems software via the Serial Interface or USB port using the KXTA Maintenance Console software. Even if a user upgrades the PBX software, the system data will not be lost. If a new feature or service is implemented, we can install the upgrade remotely. Your system will always be up to date in technology and features.

Flexible buttons are buttons whose functions can be customized through either system or personal programming. The following types of flexible buttons are found on proprietary telephones and/or Direct Station Selection Consoles:

• Flexible CO buttons


• Flexible DSS buttons


• Programmable Feature buttons


• Flexible MESSAGE button


• Voice Mail Transfer button


Each multi-line telephone in the system can have the buttons tailored to special needs.

A user with a speakerphone-equipped multi-line telephone can answer intercom calls automatically without lifting the handset. When a call is received at an extension that is in the Hands-free Answerback mode, the caller hears a confirmation tone and the called extension hears a beep tone. Then the conversation is automatically established. It will also release the call automatically when the calling extension hangs up.

A user with a speakerphone-equipped multi-line telephone user can dial and talk to another party without lifting the handset. Pressing specific buttons automatically activates hands-free mode.

This telephone system supports headset-compatible multi-line telephones

An extension user can talk to another party without lifting the handset by using an optional headset. Either a 2.5mm Cell Phone style headset or standard modular headset can be used. Certain cell phone headsets will also work.

A single line telephone user can make an outgoing call to a pre-programmed telephone number simply by going off-hook. When the user goes off-hook, a special dial tone is generated for a short period of time, and then dialing starts. During this waiting time, the user can dial another party, overriding the Hot Line feature if needed.
This feature is used for Automatic Line Selection with Fax machines Credit Terminal, Postal Meters and courtesy phones.

If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same extension group. Idle extensions are automatically searched for according to a preprogrammed hunting type.
This feature is also known as Station Hunting.

An extension user can call another extension user through the system. This feature does not tie up any outside lines or the Voice Mail system.

An extension user can select an idle outside line automatically from the assigned outside lines. Simply raise the handset or press the Speakerphone button and an idle outside line can be connected to your multi-line telephone.

A multi-line telephone user can select the desired outside line directly by pressing the Single CO button. If you have traditional telephone lines and VOIP lines this allows you choose which service you want your call to go out on.

A multi-line telephone user can select the method used to answer incoming calls from the following 3 line preferences.

No Line A user can select a line by pressing that button to answer a call after going off-hook.
Prime Line A user can answer a call arriving at a flexible CO button simply by going off-hook.
Ringing Line A user can answer a call ringing on their phone simply by going off-hook.

Through personal programming, a multi-line telephone user can select the preferred method of seizing a line to be used each time the user goes off-hook.

Idle Line When a user goes off-hook, an idle outside line is selected automatically from among the assigned outside lines.
No Line When a user goes off-hook, no line is selected. In order to make a call, the user must select the desired line manually.
Prime Line When a user goes off-hook, the preset line is selected automatically.

Similar to a conventional home answering machine, a multi-line telephone user can monitor his or her own mailbox as a caller is leaving a message and, if desired, answer the call simply by pressing the Live Call Screening button. Multi-line telephone users can choose one of 2 ways to perform Live Call Screening, through personal programming.

Hands-free mode: The user can screen calls automatically through the built-in speaker.
Private mode: The user will hear an alert tone when a message is being recorded in his or her mailbox. To screen calls, the user must press the MONITOR, SP-PHONE, or LCS button.
This feature is available when the telephone system is connected to a Panasonic Voice Processing System like the KX-TVA-50.

The telephone system supports voice mail service, which is an answering system offered by the telephone company, to notify the called party of a message waiting. After subscription, the telephone company voice mail system can answer calls automatically instead of the telephone system when the line is busy or calls are not answered, and callers can leave their messages in a mailbox provided by the telephone company. The Message Lamp lights red and the corresponding outside line button flashes red at moderate speed when a message has been recorded and stored in the mailbox of the telephone company. Going off-hook, pressing the red flashing CO button and then pressing the MESSAGE button allows a multi-line telephone user to access the telephone company voice mail system and listen to the messages stored in the mailbox. This feature is available only for Panasonic multi-line telephones.

Members of an idle extension hunting group or Direct Inward System Access ring group can join (Log-in) or leave (Log-out) groups manually. Group members can log in at the beginning of a work shift when they are ready to answer calls, and log out at the end of the work shift.

An extension user can store frequently dialed numbers in the telephone system. A stored number can be dialed by a simple operation. Stored numbers may set as Secret to allow common use without revealing the number. There are 100 Memory Dialing locations in the systems common area. Each multi-line 24-button telephone can have as many as 12 One Touch Speed Dial buttons.

When an extension user calls another extension user who does not answer the call, he or she can leave a message waiting indication. The MESSAGE button or Message Lamp on the called extension user's telephone will light, indicating that a call was missed, or a message recorded by the Voice Processing System feature is waiting. A MESSAGE button can be used to call the caller back or listen to the message. When a message is left for a multi-line telephone, the MESSAGE button on it lights, or the Message Lamp turns red. Pressing the lit MESSAGE button while on-hook shows the caller's information.

A multi-line telephone user can check messages left at another extension and call back the caller simply by pressing the lit Message Button for another extension. The user can also clear all messages left at another extension. The Message for another extension button or Message Lamp on his or her own extension will light, indicating that a call was missed, or a message recorded by the Voice Processing System is waiting. Pressing the lit Message for another extension button while on-hook shows the caller's information.

An outside party on hold will hear audio to inform the party that the call is still on hold.
The following types of audio are available:

External audio source nternal Ring Tone

More and more businesses are using this valuable time to deliver up to the minute information about the new products and services they offer while the customer is on hold.

A multi-line telephone user can make a call or access a feature with a one-touch operation. This is possible by storing the number such as an extension number, telephone number, account code, or feature number, in a One-touch Dialing button. This is an alternative method to dialing codes for features. If you use a particular feature often, like Page, then One-Touch Dialing will make your job easier all day long.

This telephone system supports one operator and one manager. Any extension can be designated as the operator through system programming. The operator is the destination of an Operator Call. The extension connected to extension jack 01 is the manager extension. An extension assigned as the operator or manager extension is allowed to use certain features that most extensions cannot, as follows:

• Sets the System Speed Dialing number.

• Sets the System Speed Dialing name.

• Sets the DISA security code

• Sets the number of digits for the DISA security code.

• Sets the extension password. This password is used for the Walking COS feature and the Remote Extension Lock featur

• Each extension's password should be unique.

• Sets or cancels Extension Lock on an extension remotely.

• Switches the time service mode manually.

• Sets or cancels Timed Reminder to any extension remotely

• Clears all Caller ID information stored in the common area

• Selects how new calls are treated when Incoming Call Log for the common area is full.

• Adjusts the current date and time.

The Operator and Manager positions in the system have the tools needed to set system wide controls and clear simple troubles.

Outside lines and VOIP lines can be grouped into 8 outside line groups based on properties such as carrier or outside line type. This allows users to select the type of service they want use to place the outgoing call.

An extension user can select whether the telephone will ring or not when receiving call(s) from outside lines through personal programming. This will override the system settings that are programmed in the telephone system. This gives the multi-line telephone user the ability to change, which lines will ring at any given time

When a call between 2 outside parties is established, a timer restricts the call duration. Both parties will hear a warning tone 15 seconds before the timer expires. When the timer expires, the call is disconnected. This applies to DISA and Unsupervised Conference calls.

An extension user can make a paging announcement to several people at once. The announcement is heard through the built-in speakers of multi-line telephones and/or an external pager (loudspeaker), depending on the type of Paging that is performed as follows:

All Extensions The page is heard through the built-in speakers of all multi-line telephones.
All Extensions & External The page is heard through the built-in speakers of all multi-line telephones. and an external pager simultaneously.
External The page is heard only through an external loud speaker pager.
Group The page is heard through the built-in speakers of the multi-line telephones that belong to a certain extension group.

Any multi-line telephone can be connected in parallel with a single line device, such as a single line telephone, fax machine, or modem. When parallel mode is used, the 2 telephones function as follows:
Both share one extension number.
Either telephone or device can make or answer calls

• Only one telephone can be used at any given time
.

• Caller ID info can be sent to the device

System programming settings can be accessed using a PC and the Panasonic KX-TA Maintenance Console software as well as by using a multi-line telephone. System programming and data upload/download can be performed either through on-site programming or remote programming through the built in modem. The factory Windows based software comes in the box with the telephone system and easy to use.

Programming that is performed using an on-site PC connected directly to the telephone system
By USB or Serial Port

Programming that is performed using an off-site PC that connects to the telephone system via an outside line.

When the electricity is turned back on, the telephone system restarts and automatically loads stored data. There is no need for any optional equipment or battery back up.

If the local power company fails, specific single line telephones are automatically connected to specific outside lines (Power Failure Connections). The telephone system will automatically switch from the current connections to Power Failure Connections, and all existing conversations will be disconnected. Only outside line calls handled by Power Failure Connections can be made during a power failure. This automatic feature will allow continued telephone service whenever the power fails.
It will automatically restore the lines to the system when the power returns.

Every extension automatically saves the last external telephone number dialed, allowing the same number to be easily redialed.

A multi-line telephone user can save a telephone number while in a conversation with an outside party or while hearing a busy tone, and then easily redial the number later. The saved number is kept until a new number is stored.

An extension assigned as the operator or manager extension can remotely lock or unlock an extension. This feature functions only if the operator or manager has set the extension password. When the operator or manager locks an extension remotely, the extension's user cannot unlock it. When a user locks an extension or locks the Incoming Call Log stored in his or her personal area, the operator or manager extension can override the lock and unlock the extension. This feature is also known as Remote Station Lock Control.
This feature adds additional security to the system by controlling who can use the telephone.

A different ring tone pattern can be assigned to each incoming call type, such as intercom calls, calls from Doorphones, and calls from each outside line.

Each extension can be programmed for Delayed Ringing Day, Night, & Lunch, which allows extensions to be alerted to calls by flashing buttons only. Received calls can be answered by pressing the flashing button even if the extension is not ringing. If the Receptionist is busy on a call and is unable to answer any additional calls, the Delayed Ringing feature can transfer the ring to another area of the office allowing it to be answered.

An extension user can monitor a room or a door area through another multi-line telephone or a Doorphone without the destination party knowing.

An extension user can prevent all or part of a System Speed Dialing number or One-touch Dialing number from being displayed when a call is made. This allows a telephone number to be dialed without disclosing the actual number.

Automatically logs detailed call information for the telephone system. Sends call information to a printer or a computer to store data. Provides detailed information on how and when the call was handled. This feature when used with free Windows software can create a free Call Accounting system.

It is possible to select the display language used for SMDR through system programming

An extension user can use short numbers to frequently dialed numbers that are stored in the telephone system. A 3-digit number can be dialed nstead of dialing an 11 digit long distance number.

Many telephone system features use time service modes to determine how they will function during different times of day. For example, incoming calls can be directed to sales staff during the day and to a Voice Processing System at night, extension users can be prohibited from making long-distance calls during lunch time, etc. There are 3 time service modes—day, night, and lunch. The start times of each time service mode and end time of lunch mode are programmed for each day of the week in a Time Table.

Simple or complex conditions can be programmed to achieve the desired results.

 

Each extension user can set an alarm to be used as a wake-up call or reminder. This feature can be programmed to activate daily or one time only. If the user goes off-hook during the alarm, a special dial tone will be heard. This is a helpful feature to remind busy workers when a meeting, Webinar or other function is scheduled.

An extension assigned as the operator or manager extension can remotely set, cancel, and confirm the timed reminder of the desired extension. This feature is useful, for example, for a small hotel or motel to set a wake-up call for an extension in a guest room, or for a parent to set a wake-up call for an extension in a child's room.

Toll Restriction can prohibit certain extension users from making unauthorized outside line calls.

Every extension is assigned to one of 5 classes of service for each time service mode

It can also be used to force long distance calls through less expensive or free VOIP services.

Multi-line telephone users can record their own telephone conversations. These recordings can be stored in the user's own mailbox or in another user's mailbox, depending on which button the user presses to begin recording.
This feature is only available when the telephone system is connected to the Panasonic Voice Processing System KX-TVA-50.

Extension users can temporarily assign their own class of service to another extension, allowing them to make calls as if from their own telephones
This feature is useful when a manager or supervisor needs to borrow another employee's telephone to make a call. The superior enters the extension password followed by the Walking COS feature number and his or her extension number, and then makes the call. The same privileges and restrictions normally applied to a user are applied when using Walking COS.
When the call has ended, the extension returns to the original class of service setting.

Additional Notes

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The Panasonic 824 Telephone System allows the use of inexpensive headsets. In many cases, you can use the same-wired headset as you do on your cell phone. One particular exception, at this time, is Nokia headsets. We offer Panasonic brand headsets with and without Volume and Mute controls.

Battery Back will allow the Panasonic 824 Telephone System to operate 100% in the event of an electrical power failure. Due to its compact size and low power requirements, it will run for an extended period of time on a 500va (Watt) battery back up unit.

Page speakers can be added to various areas of your business. Whether it is 1 ceiling speaker, 50 ceiling speakers or a series of loud speakers the system is ready to run. There is a special Page Port built into the system just for External Page equipment.

If you need to be able to record, listen and playback conversations, then the Panasonic KXTA 824 system is right for you. Conversations on individual stations or outside lines can be recorded and saved to a computer hard drive. This same technology allows the calls to be monitored in real time from a remote location. Caller ID information is also recorded to track the calls more precisely.

Need an extension phone at a remote workers location? You can now use your existing high speed Internet connection to expand your world of communications with the Panasonic KXTA 824 system. By using modern VOIP technology to extend the telephone systems extensions to remote users. They can make and receive calls on all lines. As gasoline prices rise and the Remote Teleworker concept gains momentum, you can redirect the workflow to offsite workers. This also reduces the need for a larger office space, parking space and cooling/heating needs.

Want to add low cost VOIP service lines to the system? No problem. Take advantage of the Internet Telephony Service Provider of your choice. We have the experience and know how. A simple connection could save thousands over traditional telephone service.